SHSI Conflict Resolution Training Privacy Policy

SHSI Conflict Resolution Training is provided by Safe Haven Systems Institute LLC ("SHSI," "we," or "us"). SHSI is responsible for the collection, use, and protection of personal information described in this Privacy Policy.

We may collect and process the following categories of information when you use SHSI Conflict Resolution Training:

• Name
• Email address
• Basic Google account profile information provided during authentication (such as name and email address)
• Enrollment and training assignment information
• Training participation records
• Module progress and completion records
• Submitted trainee responses and coursework
• Assessment and competency evaluation information
• Certificates or credentials issued to authorized participants
• Technical and security information necessary to operate and protect the platform (such as authentication logs and access timestamps)

SHSI Conflict Resolution Training may use Google authentication to provide secure account access. When you authenticate through Google, Google may share basic account information with SHSI, such as your name, email address, and profile information, which is necessary to authenticate your identity and link your account to your authorized training enrollment.

SHSI does not receive, and does not have access to, your Google account password. Google authentication is governed by Google's own privacy policy and terms of service.

We use the information we collect to:

• Authenticate users and verify authorized access
• Validate authorized training enrollment
• Provide assigned training content and modules
• Track training progress and participation
• Review and evaluate trainee work and submissions
• Support competency assessment and development
• Provide facilitator feedback and coaching
• Issue eligible credentials, certificates, or badges
• Maintain platform security and integrity
• Administer and operate the training program

SHSI does not sell personal information. We may share information with technology and service providers that are necessary to operate the platform, provide authentication, host infrastructure, deliver communications, or support other essential business functions. These providers are subject to applicable safeguards and are limited to the information necessary to perform their services.

We may also disclose information when required by law, legal process, or to protect the rights, safety, or property of SHSI, our users, or others.

SHSI implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These safeguards include access controls, authentication requirements, role-based authorization, and ongoing security monitoring. No system can be guaranteed to be perfectly secure, and we cannot guarantee the absolute security of information transmitted over the internet.

Training and account information may be retained for legitimate training, credentialing, compliance, administrative, recordkeeping, and security purposes. Information is retained for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and to meet applicable legal, regulatory, or organizational requirements. When information is no longer reasonably required, it may be removed or anonymized subject to applicable requirements.

You may contact SHSI regarding your personal information, request corrections, ask questions about your account, or raise privacy concerns. Authorized participants may request access to their training records or seek clarification about how their information is used. SHSI will respond to reasonable requests in accordance with applicable requirements.

SHSI Conflict Resolution Training relies on certain third-party services to operate, including Google for authentication and technology providers for hosting, data storage, and communications. These third-party services may process information according to their own privacy practices and terms. We encourage you to review the privacy policies of these services.

SHSI may update this Privacy Policy from time to time. When we do, we will revise the Effective Date shown at the top of this page. Continued use of SHSI Conflict Resolution Training after changes take effect constitutes acceptance of the updated Privacy Policy.

For privacy questions, requests, or concerns related to SHSI Conflict Resolution Training, please contact:

Safe Haven Systems Institute LLC
Email: bruce@shsillc.com